Justin Hwang – Managing Director, EMEA Operations, RNA Analytics

At RNA Analytics, we strive to stay true to our core expertise whilst simultaneously growing our offering [of products and services] as you grow yours. Adapting to evolving market conditions and embracing new technologies and skills is part of this commitment.

As insurers look ahead to face the future, the role of the actuarial function must adapt, supporting businesses with consistent calculations, models, approaches and processes for improved granularity, accuracy and speed of information delivery.

This will be increasingly important in the coming years, as drivers for change in both life and non-life markets present each sector with rafts of their own challenges, as well as some common ones - with regulatory compliance a major and complex factor.

Against all odds and despite global turbulence, the insurance industry continues to generate growth around the world and maintain profitability. Multiple aspects still challenge the sector, however. Namely, these include; the final decisions around the implementation of Brexit, the outcome of the 2020 US election, further potential trade wars. Then, add the declining interest rates and slowing economic growth in major economies, and the industry could be set to face a challenging and uncertain future.

Even before the outbreak of the COVID-19 pandemic, the insurance industry was facing multiple complex challenges, with disruption not just limited to digital. The industry is facing major changes on some key levels and in particular, customer needs and expectations have accelerated - something all businesses must now respond to, or risk getting left behind.

The pace of change we have seen in the last decade is picking up, fast, and forward-looking insurers are turning to technology to keep them multiple steps ahead. However, in order to do that, above all, insurers must first recognise the major force of technological change - which pervades all other trends.

According to the Swiss Re Institute, analytics offer "a superior understanding of new risk pools and market opportunities, pricing new risks when data is rare, and informing go-to-market strategies".

And with investment in advanced actuarial analytics expected to continue on a growth path, insurers can expect to be able to offer more tailored recommendations, enjoy a constantly improving understanding of customer behaviour, and gain greater market knowledge and therefore profit through better managed portfolios.

There is no going back, and we are excited to be on this rewarding journey with our clients. But we also recognise that an investment in technology is one of the most important decisions an insurer can make, and carries an investment risk of its own.

This is where our team of highly skilled actuarial consultants really pays dividends. Over the last ten years, RNA's global team has expanded to reach new markets, engaging a new generation of technology conscious decision makers and who are equipped with the right tools to do their job more accurately, profitably and efficiently.

Now is a time of universal change, both within the insurance industry and outside. For RNA, the last twelve months have seen our business refocus and expand its reach into new regions, which is something we are all very proud of. Our stronger presence in EMEA, through the growth of our Spanish office and the opening of our new office in the Netherlands, as well a significant recruitment drive in the APAC region, has offered our global customers new expert and local guidance on the dynamic changes taking place within the markets.

This includes new hires in China, Japan, Taiwan and Thailand – meaning that we are engaging with a considerably more diverse audience, so having not only a multilingual site, but thought-leadership and news for all those territories is part of our commitment to engaging with our network of partners around the world.

Today RNA is not just about delivering world-class software solutions, but also about forming long-lasting relationships with our partners, understanding the evolving challenges they face in this dynamic, but, we think, exciting industry and ensuring we support them through bespoke solutions and expert consultancy.

Our new website and our commitment to a globally diverse workforce is testament to that vision. In a world disrupted, RNA Analytics is committed to simplifying complexity - whatever the circumstance.